So I have a cleaning company, my daughter helped me start about 5 years ago, it has had it struggles like every other businesses but I love it most of the time.
I love to clean and I love what I do, it's actually therapy for me, but some days I can do with out the customers (humans/adult interaction) I really don't do adults.
Anyway I live in DC and it has it benefit having a cleaning company here 😱, but there a few things behind the scenes as client trust us to let us into their home and take care of their things that amazes me on the daily bases.
Denial customers- they are in denial about everything, how long it will take. How dirty/clutter their homes are, and what is a reasonable price for the Job.
Twice clean- oh I love them, they tell us, oh we have to clean up before you come, I never used to understand the need to clean before the cleaners come until yesterday, when I had a client. That I wished cleaned before I got there.
Picture perfect- are the ones the homes are absolutely clean, they clean themselves and usually just need a professional overhaul, but will most likely think their homes are dirty…. oh how I wish
Most of our customers are really genuinely nice, we have had some over the years that I have called " can't pay me enough" clients. I don't do drama and demanding to a point, it's one of the reason why I am self-employed. So when there is a blizzard, storm, act of God and I call to re-scheduled and you are angry and ask why can't my cleaners make it, and I am telling you safety first means they can't and you spend 30 mins fusing about how long ago it was on the scheduled, you have……. so unless they are dead you expect them to clean……. its when I take a deep breath very loudly so you can hear me breath and count to 1000 before I respond with, I am so sorry but not willing to risk my life or my cleaners life, please accept our apologies with the refund of your money! And they grasp! You are refunding us, not even want to re-scheduled any more…….
Hmmm I'm thinking how can I say what am thinking nicely……..
some days, some clients there is no way to say it nicely so you just go with "when he'll freezes over, will we clean your house"! Okay not nice, not Godly, gotta work on that.
But those are the less than one percent over the last 5/6 years of business so not a bad record.
I am grateful every day, that most of our clients are really sweet and wonderful and just want a service with integrity and passion for what they do and we try, we really try.
I usually don't talk about tipping because again it personal across borders and we truly appreciate the one that tip, as a business owner I strive to pay my employees the high end of the going rate in the market, so they can feed their family and not depend on tip to make up the difference…..
I have signed the petition to raise minimum wages to $15, especially in DC where the cost of living is so high and yes I will love to see more people tip in the industry, because less than 20 percent tip, we are alway grateful and gracious to those who tips and tip above the "market standard", personal I do not judge and I will still take a client as a "regular", even if they don't tip, I have had cleaners refuse to work with some customers because they aren't tippers and they feel un-appreciated, this is what I call "to each his own".. life goes on….
Personally I don't build in tips in fees because o feel you should be given the chance to be as generous as you need and want to be, but yes there are days when after a long day, difficult client and lack of appreciation I have considered building in tips in fees for some clients….. still praying on that concept…
The thing is at the end of the day, I really love what I do and it makes me feel amazing to see the instant gratification that comes with cleaning up a space, it's a reminder that God takes the mess I gave him and turns it every day, every time into a masterpiece. He gives me a "clean" home after I mess up!
So as I take the every home, every situation as a reminder to give my mess to God, as each client turns over their homes to me I in turn must turn over my home, my heart, my body to the ultimate cleaner of messes…..